Terms & Support
Q: What is the warranty period for the products?
A: The warranty period is 3 to 6 months as specified in the product details; we do not provide warranty services for original and used products.
Q: What is your delivery time?
A: Usually, we will arrange shipment within 24 hours after your payment; if there is no stock, we will inform you of the delivery time in advance, which is usually 3-7 days.
Q: What are your main products?
A: We specialize in a full range of excavator parts, including hydraulic components, electrical parts, maintenance items, engine overhaul kits, and undercarriage parts.
We maintain a large inventory of travel motors, swing motors, travel gearboxes, swing gearboxes, gear parts, hydraulic pumps, hydraulic components, engine overhaul kits, and more. If you need any other excavator parts, we can also supply them upon request.
Q: What should I do if there is a problem with the product?
A: First of all, we have full confidence in the quality of our products. If you do find any problems, please provide us with relevant pictures or videos for verification. After confirmation, please send the product back to us, and we will replace it with the correct item.
Q: What should I do if I only know the excavator model but cannot provide the part number?
A: If possible, you can send pictures, nameplates, or dimensions of the old product for our reference.
Q: When can I receive the goods after placing an order?
A: Once we receive your payment, we will arrange shipment within 24 hours; if there is no stock, we will inform you of the situation before payment in advance.
Q: How can I make payment?
A: You can pay securely via XT, Western Union, and PayPal (for small amounts).
After-Sales Service Guarantee
- Rapid Response — A 24-hour service hotline is available to promptly respond to customer needs and ensure issues are resolved quickly.
- Professional Maintenance — Our skilled technical team provides on-site service using genuine parts to guarantee equipment performance.
- Scheduled Maintenance — Regular maintenance plans are offered to extend equipment life and improve work efficiency.
- Technical Support — Operation training and technical consultation help customers get the most out of their equipment.
- Warranty Commitment — Core components are covered by a quality assurance service, protecting customer rights and enabling worry-free operation.
We are always committed to customer satisfaction and keeping your equipment running at its best.